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Terms and Conditions

Barma’s online hygiene course is a web-based hygiene course available to people who wish to get their hygiene certificate.
These terms apply to all users of Barma’s hygiene course, and purchasing Barma’s courses is considered acceptance.

General information

Barma ApS
CVR 39114836
Karen Blixens Boulevard 7
8220 Brabrand
Danmark
Mail: barma@barma.dk
Tlf: +45 32 74 29 29

Prices

The price of Barma’s hygiene courses can be found on the updated price list on www.barma.dk. All prices on the list include VAT.

Username and login

Upon purchase of Barma’s hygiene course, you will receive a personal password. You can start using the course immediately after receiving the welcome email containing your login details. You will receive a welcome email containing your login details within 24 hours of approved payment.

Online payment

Barma ApS accepts payments by VISA, VISA Electron, and Mastercard. The amount will be debited at the time of purchase. All amounts are listed in DKK and include VAT. Reservations are made for incorrect prices and sold out/discontinued products.

Right to cancel

You have 14 days to cancel your purchase from the time you receive your welcome email. If you would like to cancel, we ask that you contact us by email at barma@barma.dk to inform us that you would like to invoke your right to cancel. You must also inform us of your name, business name if relevant, username (your email address), and the bank account to which you would like us to issue the refund.
We refund all payments received from you within 14 days of receiving your message informing us that you would like to invoke your right to cancel.
Unless otherwise specified, we will refund the money to the method of payment used to make the purchase.

No right to cancel

It is not possible to cancel this agreement:

  1. If you have started the course.

Quality and service level

Barma endeavours to keep the system accessible 24 hours a day all year round. However, Barma reserves the right to interrupt service when necessary for technical or scheduled maintenance. Barma endeavours to limit maintenance efforts to the hours between 12 pm and 6 am. Barma also endeavours to provide error-free service for 98% of each 24-hour period as calculated over a year. Minor errors, such as single features being temporarily unavailable while the rest of the system works normally, do not subtract from the overall uptime. Operational changes for which you are responsible and external operational disruptions or interruptions, such as through your internet connection, do not subtract from the overall uptime. Barma backs up all the data that you place in the system through the hygiene course daily. If the system breaks down and recovery becomes necessary, Barma will use the latest backup.

Confidentiality and right of use

Barma is obligated to maintain the confidentiality of your password so that this is not available to third parties.

Barma holds all the copyrights related to the system, and you only benefit from the right to use the system.

Barma has a duty of confidentiality regarding your course and the test.

Public obligations

Barma makes digital content available to you. You alone are responsible for living up to the obligations set out by the authorities.

Reporting errors

You can report errors and request support from 9 am-5 pm every day using the following channel. This support is provided at no extra cost.

Force majeure

Barma is not responsible in the case of force majeure.

Disputes and jurisdiction

Should a dispute arise between you and Barma regarding the conditions of this policy, you can complain to Barma. We are obligated to process the case within a reasonable timeframe following receipt of your complaint.

Should the ruling not be in your favour or should we fail to process the complaint within a reasonable timeframe, you may request arbitration per the Danish legislation regarding arbitration. In the case of B2B sales, the arbitration will take place in Brabrand, as this is Barma’s jurisdiction. In the case of B2C sales, the arbitration will take place in the consumer’s jurisdiction.

Acceptance of the terms

The purchase of Barma’s courses is considered acceptance of these terms.

Right to complain

Købelovens regler gælder for varekøb, men ikke ydelser. Det betyder, at du som udgangspunkt ikke har 2 års reklamationsret. Men er du ikke tilfreds med ydelsen kan du naturligvis kontakte os på tlf: +45 32 74 29 29 eller mail: barma@barma.dk.

Personal data policy

We need the following data when you shop with us:
Name, address, and email address.
We register the personal data necessary to enable the provision of the service.
Your personal data is registered with Barma ApS and stored for five years, after which the data is deleted.
The data controller for barma.dk is Barma ApS.
You have the right to know what personal data of yours we process. If you believe the information is inaccurate, you have the right to amend them. In some cases, we are obligated to delete your personal data if you request it. This could be the case if your data is no longer necessary for the specified purpose. You may contact us if you believe that our processing of your personal data does not comply with current regulations. You can contact us at barma@barma.dk.

Right to appeal

If you wish to complain about a product purchased in our online shop, you can submit this to:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk
If you live in an EU country other than Denmark, you can use the EU Commission’s online complaint portal here – http://ec.europa.eu/odr

Entry into force

The terms of this agreement enter into force on 1 January 2019.