thomas-jarolics

Thomas Jarolics

Tony Evald er en af Danmarks mest erfarne eksperter inden for salg, kommunikation, service, psykologi og ledelse.

Thomas Jarolics er en erfaren salgs og ledelses ekspert der er kendt fra diverse medier.

Mads Schack er en af Danmarks mest erfarne eksperter inden for alkohol og udstyr.

Jon Valdemar er en af Danmarks mest erfarne eksperter inden for konflikthåndtering.

Thomas Jarolics

Vi har lavet tre programmer på engelsk til dig med Thomas:

Basics of Sales

Implementing Basics of Sales

Basic Leadership

Programmerne med Thomas er dedikeret til det engelsk talende personale i restaurationsbarnchen.

Et program består af et eller flere moduler, i hvert modul er der en læringsvideo som bruges i optræningen af personale og ledelse i restaurationsbranchen, læringsvideoerne har læringsål som skal besvares med et multiple choice spørgsmål i slutningen, derved belønnes med certifikater og optjening af points til at overgå kollegaerne.

En oversigt over Thomas programmer og moduler

I program 1: Basics of Sales – English version.

Gennemgår Thomas:

Introduction to Basics of Sales

Module 1 – Personality Sales

Module 2 – Rapport

Module 3 – The 20/20 Rule

Module 4 – Nonverbal Communication

Module 5 – Closed-ended Questions

Module 6 – Open-ended Questions

Module 7 – Power Questions

Sum up of Basics of Sales

Beskrivelse:

In this video, Thomas tales how, even if the food at a restaurant isn’t great, the personality of the service can make it or break it for the customer’s experience.

Learning objectives:

  • The effect of your personality
  • How to use your personality

Beskrivelse:

In this module, Thomas talks about how to effectively use Rapport, the ability to create a good connection with your guests. This includes the various behavioral clues you must take into account.

 

Learning objectives:

  • What is body language
  • How can you use body language

Beskrivelse:
In this module, you will learn about what the 20/20 rule is, and how you can use it in practice. You will get to know how to get better first impressions and how to engage your guests.

 

Learning objectives:

  • The first 20 seconds/words/steps
  • Make the first impression

Beskrivelse:
In this video, Thomas talks about non-verbal communication, as he says: it is not what you say but how you say it.

Learning objectives:

  • What is “non-verbal” communication
  • How to communicate better

Beskrivelse:
In this module, Thomas is going to talk about closed-ended questions and why people like to say no. He’ll also get into some facts about closed-ended questions, along with how to use them and how not to use them. 

Learning objectives:

  • What is a closed-ended question
  • Get a few insights into human behavior
  • Learn about the effects of a closed-ended question

Beskrivelse:

Why is open-ended questions so important and how do you use them in practice in your bar? Thomas gives some examples on how to manage your guests with open-ended questions.

Learning objectives:

  • Why are open-ended questions important
  • How do you use open-ended questions

Beskrivelse:
In this video, Thomas walks you through how to make power questions through relatable storytelling.

Learning objectives:

  • What is a power question
  • Why you should use power questions
  • What rules do power questions have

I program 2: Implementing Basics of Sales – English version.

Gennemgår Thomas:

Introduction to Implementing Basics of Sales

Module 1 – Implementing Personality Sales 

Module 2 – Implementing The 20/20 Rule

Module 3 – Implementing Rapport

Module 4 – Implementing Nonverbal Communication

Module 5 – Implementing Questions

Beskrivelse:
Thomas gives you some add-ons to help implementing personality sales in your organisation.

 

Learning objectives:

  • Management
  • Feedback one on one

Beskrivelse:
Thomas gives you some add-ons to help implementing the 20/20 rule in your organisation.

 

Learning objectives:

  • Observation
  • Feedback

Beskrivelse:
How do we make the good connection with the guest and how do we spot a good way to serve your guests. Thomas gives you some add-ons that you can implement in the progress of learning rapport.

Learning objectives:

  • How to implement rapport.

Beskrivelse:
Implementing the nonverbal communication is very important for your employees. Thomas gives you an add-on to help implementing this in your organisation.

 

Learning objectives:

  • Implementing nonverbal communication in the organisation
  • Extra add-ons on how to implement Nonverbal Communication

Beskrivelse:
How do we practice open-ended, close-ended and power questions in the bar and how do we easily implement these? Thomas gives you some tools to help implementing these techniques.

 

Learning objectives:

  • How do we as a leader implement questions
  • Feedback

I program 3: Basic Leadership – English version.

Gennemgår Thomas:

Introduction to Basic Leadership

Module 1 – Goal Setting

Module 2 – What Creates Success?

Module 3 – Circle of Control

Sum up of Basic Leadership

Beskrivelse:
Thomas talks about the importance of goal setting and which methods you could use for setting the goals.

 

Learning objectives:

  • Why is goal setting important
  • Which methods do you use to set goals

Beskrivelse:
In this module, Thomas explains four simple measures you can immediately implement to create success for your business and further develop it.

Learning objectives:

  • Which four key elements create success
  • Why are they relevant
  • How to use them

Beskrivelse:
Thomas is talking about the importance of the circle of control and how we use the circle. How do we implement it as a tool for leadership.

Learning objectives:

  • Why the circle of control is important
  • How do we use the circle of control
  • How much time to spend in each circle