Tony Evald er en af Danmarks mest erfarne eksperter inden for salg, kommunikation, service, psykologi og ledelse.
Thomas Jarolics er en erfaren salgs og ledelses ekspert der er kendt fra diverse medier.
Vi har lavet tre programmer på engelsk til dig med Thomas:
Basics of Sales
Implementing Basics of Sales
Programmerne med Thomas er dedikeret til det engelsk talende personale i restaurationsbarnchen.
Et program består af et eller flere moduler, i hvert modul er der en læringsvideo som bruges i optræningen af personale og ledelse i restaurationsbranchen, læringsvideoerne har læringsål som skal besvares med et multiple choice spørgsmål i slutningen, derved belønnes med certifikater og optjening af points til at overgå kollegaerne.
En oversigt over Thomas programmer og moduler
I program 1: Basics of Sales – English version.
Introduction to Basics of Sales
Module 1 – Personality Sales
Module 2 – Rapport
Module 3 – The 20/20 Rule
Module 4 – Nonverbal Communication
Module 5 – Closed-ended Questions
Module 6 – Open-ended Questions
Module 7 – Power Questions
Sum up of Basics of Sales
In this video, Thomas tales how, even if the food at a restaurant isn’t great, the personality of the service can make it or break it for the customer’s experience.
- The effect of your personality
- How to use your personality
In this module, Thomas talks about how to effectively use Rapport, the ability to create a good connection with your guests. This includes the various behavioral clues you must take into account.
- What is body language
- How can you use body language
In this module, you will learn about what the 20/20 rule is, and how you can use it in practice. You will get to know how to get better first impressions and how to engage your guests.
- The first 20 seconds/words/steps
- Make the first impression
In this video, Thomas talks about non-verbal communication, as he says: it is not what you say but how you say it.
- What is “non-verbal” communication
- How to communicate better
In this module, Thomas is going to talk about closed-ended questions and why people like to say no. He’ll also get into some facts about closed-ended questions, along with how to use them and how not to use them.
- What is a closed-ended question
- Get a few insights into human behavior
- Learn about the effects of a closed-ended question
Why is open-ended questions so important and how do you use them in practice in your bar? Thomas gives some examples on how to manage your guests with open-ended questions.
- Why are open-ended questions important
- How do you use open-ended questions
In this video, Thomas walks you through how to make power questions through relatable storytelling.
- What is a power question
- Why you should use power questions
- What rules do power questions have
I program 2: Implementing Basics of Sales – English version.
Introduction to Implementing Basics of Sales
Module 1 – Implementing Personality Sales
Module 2 – Implementing The 20/20 Rule
Module 3 – Implementing Rapport
Module 4 – Implementing Nonverbal Communication
Module 5 – Implementing Questions
Thomas gives you some add-ons to help implementing personality sales in your organisation.
- Feedback one on one
Thomas gives you some add-ons to help implementing the 20/20 rule in your organisation.
How do we make the good connection with the guest and how do we spot a good way to serve your guests. Thomas gives you some add-ons that you can implement in the progress of learning rapport.
- How to implement rapport.
Implementing the nonverbal communication is very important for your employees. Thomas gives you an add-on to help implementing this in your organisation.
- Implementing nonverbal communication in the organisation
- Extra add-ons on how to implement Nonverbal Communication
How do we practice open-ended, close-ended and power questions in the bar and how do we easily implement these? Thomas gives you some tools to help implementing these techniques.
- How do we as a leader implement questions
I program 3: Basic Leadership – English version.
Introduction to Basic Leadership
Module 1 – Goal Setting
Module 2 – What Creates Success?
Module 3 – Circle of Control
Sum up of Basic Leadership
Thomas talks about the importance of goal setting and which methods you could use for setting the goals.
- Why is goal setting important
- Which methods do you use to set goals
In this module, Thomas explains four simple measures you can immediately implement to create success for your business and further develop it.
- Which four key elements create success
- Why are they relevant
- How to use them
Thomas is talking about the importance of the circle of control and how we use the circle. How do we implement it as a tool for leadership.
- Why the circle of control is important
- How do we use the circle of control
- How much time to spend in each circle